Information We Collect

We gather different types of information depending on how you interact with our services. Some you give us directly, and some we collect automatically when you use our platform.

Personal Data You Provide

When you sign up for our services or contact us, we collect:

• Contact details: Your name, email address, phone number, and business address
• Account information: Username, password (encrypted), and profile preferences
• Financial data: Payment details, billing addresses, transaction history related to our services
• Business information: Company name, tax ID, industry sector, and organizational structure
• Communication records: Messages you send us through our support channels or inquiry forms

Data Collected Automatically

Our systems log certain information when you use our platform:

• Usage data: Features you access, time spent on different sections, frequency of visits
• Device information: IP address, browser type, operating system, screen resolution
• Performance metrics: Page load times, errors encountered, interaction patterns
• Location data: General geographic location based on IP address (not precise GPS)

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing and improving our cost management services.

We might also use aggregated, anonymized data for research and industry analysis. This data can't identify you personally.

Data Sharing and Disclosure

We don't sell your personal information. Period. But we do share data with certain partners and service providers who help us operate our business.

Service Providers

We work with third parties who process data on our behalf:

• Cloud hosting providers: Store our platform infrastructure and your data securely
• Payment processors: Handle billing and payment transactions
• Analytics services: Help us understand how people use our platform
• Communication tools: Deliver emails and support messages

Legal Requirements

We might disclose your information if required by Argentine law, court orders, or government requests. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If InnovativeIQ Tech merges with another company or gets acquired, your data would transfer to the new entity. We'd notify you before this happens and explain any new privacy practices.

Your Privacy Rights

You have significant control over your personal data. Here's what you can do:

• Access your data: Request a copy of all personal information we hold about you
• Correct inaccuracies: Update or fix any incorrect or incomplete data
• Delete your account: Ask us to remove your personal information from our systems
• Export your data: Get your information in a portable format (CSV or JSON)
• Restrict processing: Limit how we use your data in certain situations
• Withdraw consent: Stop marketing communications or other optional data uses
• Object to processing: Challenge our use of your data for specific purposes

To exercise any of these rights, send a request to [email protected]. We'll respond within 15 business days. Some requests might take longer if they're complex or if you've made multiple requests.

Data Security Measures

Protecting your information is something we take seriously. We use multiple layers of security to keep your data safe from unauthorized access, disclosure, or loss.

Technical Safeguards

• End-to-end encryption for data transmission using TLS 1.3 protocol
• AES-256 encryption for stored sensitive data like passwords and financial information
• Regular security audits and penetration testing by external firms
• Automated backup systems with encrypted storage in multiple locations
• Intrusion detection systems monitoring for suspicious activity

Administrative Controls

• Strict access controls limiting who can view your data internally
• Employee training on data protection and privacy requirements
• Non-disclosure agreements signed by all staff and contractors
• Regular review and updates of security policies
• Incident response procedures for potential data breaches

Despite our efforts, no system is completely impenetrable. If a data breach affects your information, we'll notify you within 72 hours and explain what happened and what steps we're taking.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy.

Active Account Data

While your account is active, we maintain all necessary data to provide our services. You can access and modify most of this information directly through your account dashboard.

After Account Closure

When you close your account, we delete or anonymize most personal data within 90 days. However, we might retain certain information longer if:

• Argentine tax laws require us to keep financial records (typically 5 years)
• There are unresolved disputes or legal claims
• We need the data to prevent fraud or security threats
• The information has been anonymized for statistical analysis

You can request immediate deletion of your data, but this might prevent us from providing services or complying with legal obligations.

International Data Transfers

Our primary servers are located in Argentina, but some of our service providers operate in other countries. When we transfer your data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Verification that receiving countries have adequate privacy laws
• Additional security measures for cross-border data flows
• Regular compliance reviews of international partners

If you have concerns about international transfers, contact us to learn more about the specific safeguards in place.

Cookies and Tracking

Our website uses cookies and similar technologies to function properly and improve your experience. Most are essential for basic functionality, but some are optional.

Essential Cookies

These keep the platform working and can't be disabled:

• Session authentication tokens
• Security features and fraud prevention
• Load balancing and performance optimization

Optional Cookies

You can choose whether to accept these:

• Analytics cookies tracking usage patterns
• Preference cookies remembering your settings
• Marketing cookies for relevant communications

Manage your cookie preferences through your browser settings or our cookie management tool available in your account settings.

Third-Party Links

Our platform might contain links to external websites or services. We're not responsible for the privacy practices of these third parties. When you leave our platform, we recommend reviewing the privacy policy of any site you visit.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 18 years old. If you believe a minor has provided us with personal data, contact us immediately so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform at least 30 days before the new policy takes effect.

The date at the top shows when we last revised this document. Continuing to use our services after changes go into effect means you accept the updated policy.